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Support Professional with Turkish

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Milestone Systems – Copenhagen – Support Professional with Turkish Job tasks: Resolves technical issues by applying advanced troubleshooting techniques and analysis Ensures that all relevant communication, documents and files related to the case are accurately archived in the support system Create and maintain a variety of self-help resource (KBs, how-to guides), monitor community forums Meet predetermined targets and represent the company in a professional manner First point of contact for basic/simple customer-facing… issues, normally handled by the Partner or by Milestone Help-Desk Answers in-depth technical questions requiring remote troubleshooting and analysis methods/skills Troubleshooting product or Windows environment error messages Professional qualifications and requirements: At least 3 years of work experience doing support for external clients Experience with remote troubleshooting with Teamviewer (or equivalent tool) Excellent communication skills and fluency in German and Turkish, both written… – Permanent – Full-time

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